Last Updated: Jan 13th 2025
Welcome to TheSafariHQ! These Terms of Service (“Terms”) govern your access to and use of our website and services, including the safari tours and related services provided by TheSafariHQ (the “Services”). By using our Services, you agree to these Terms.
1. Acceptance of Terms
By accessing and using TheSafariHQ website (“Site”) or booking our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you should not use our Services.
2. Services
TheSafariHQ organizes and facilitates safari tours, wildlife experiences, and related services. All safari tours and activities advertised or arranged through TheSafariHQ are provided by independent, third-party operators. TheSafariHQ acts solely as an intermediary between you (the client) and the operators providing these services.
3. User Eligibility
You must be at least 18 years old to use our Services. By agreeing to these Terms, you represent and warrant that you are of legal age and capable of entering into a binding contract.
4. Booking and Payment
4.1 Booking Process
All bookings are subject to availability and confirmation from the third-party operator. Once a booking is confirmed, you will receive a written confirmation detailing your itinerary, cost, and any additional services.
4.2 Payment Terms
Full payment may be required prior to the start of your safari experience unless otherwise agreed. Failure to make timely payments may result in the cancellation of your booking.
4.3 Refund Policy
Cancellations made within 72 hours of the scheduled departure time are non-refundable unless otherwise specified. Cancellations outside this period may be subject to cancellation fees as determined by the operator.
5. Pricing and Fees
All prices are quoted in local currencies and are subject to change. Additional fees may apply for services such as park entry fees, special activities, or transportation. You will be informed of any additional charges prior to booking confirmation.
6. Role of TheSafariHQ
TheSafariHQ provides safari tour arrangement services. We are not responsible for the operation, safety, or maintenance of any vehicles, lodges, or equipment used during the safari. All safari experiences are conducted by independent operators who are licensed and adhere to local regulations. By using our Services, you acknowledge that TheSafariHQ has no control over the operation or conduct of these services.
7. User Conduct
When using our Services, you agree to:
- Provide accurate and complete information during the booking process.
- Comply with all applicable laws, regulations, and the terms and conditions set by the operator.
- Refrain from engaging in any activity that may disrupt the safety or enjoyment of other participants or wildlife. TheSafariHQ reserves the right to deny service to any user who violates these Terms.
8. Intellectual Property
All content on TheSafariHQ website, including but not limited to logos, text, graphics, and design, is the property of TheSafariHQ or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without express written consent.
9. Protection of Personal Information (Data Privacy)
Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal information in accordance with applicable data protection laws. By using our services, you agree to the processing of your personal data as outlined in the Privacy Policy.
10. Limitation of Liability
To the maximum extent permitted by law, TheSafariHQ shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with your use of our Services or the performance of third-party operators. This includes, but is not limited to, cancellations, delays, or any damages or losses incurred during the safari experience. TheSafariHQ is not responsible for any inaccuracies or changes in third-party information regarding itineraries, prices, or services.
11. Site Management and Uptime
TheSafariHQ reserves the right to manage, suspend, or remove content from the website at any time for maintenance, upgrades, or security reasons. We are not liable for any downtime or interruptions that may occur while performing these tasks. You agree that you will not hold TheSafariHQ liable for any consequences resulting from site outages.
12. Third-Party Links
Our website may contain links to third-party websites or services. TheSafariHQ does not endorse or control these third-party sites and is not responsible for their content, privacy practices, or terms of service. You agree that you access any third-party sites at your own risk.
13. Additional Terms for Specific Services
Certain types of bookings, such as private safaris or luxury accommodations, may be subject to additional terms and conditions. You will be informed of any supplemental terms before booking. By using these specific services, you agree to comply with the additional terms applicable to them.
14. Dispute Resolution and Arbitration
Any disputes arising from your use of the Services shall be resolved through binding arbitration rather than in court. You agree to resolve any disputes individually, and not as part of a class action, to minimize legal costs and avoid prolonged litigation.
15. Changes to the Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Services following the posting of changes constitutes your acceptance of the revised Terms.
16. Contact Us
If you have any questions about these Terms, please email us at contact@thesafarihq.com.